Vanity Metrics in Social Media
I was reminded of one of my pet social peeves as part of a conversation with one of the, astonishingly smart, Google interns. One of the most challenging aspects of social networks is that, broadly, people within companies don't really know what "doing a good job" looks like. Depending on the organisation, social media can be part of marketing, PR, customer service, a specialised department, even IT. The aim of these departments is often mis-matched with the potential or the audience the brand has across their social media, so it is difficult to create effective performance measures.
Most well managed teams create measurable goals - increase X number by Y percent and so on. However, when you chuck something as mutable as social systems into the balance it is difficult to avoid putting in numbers that qualify as vanity metrics, rather than useful data.
Vanity metrics is a term from the world of lean start-ups, and refers to numbers that people quote because it makes them …
Most well managed teams create measurable goals - increase X number by Y percent and so on. However, when you chuck something as mutable as social systems into the balance it is difficult to avoid putting in numbers that qualify as vanity metrics, rather than useful data.
Vanity metrics is a term from the world of lean start-ups, and refers to numbers that people quote because it makes them …